Find answers to common questions about accessing the payment portal, accepted payment methods, troubleshooting payment issues, and technical support.
General Questions
Q: How do I access the Customer Payment Portal?
A: You can access the portal by clicking the following link Online Payment Portal and selecting “Turks & Caicos Customers”.
Q: What payment methods are accepted?
A: We accept credit cards: Visa and MasterCard.
Payment Processing Issues
Q: Why is my payment not going through?
A: There could be several reasons for payment failure, such as:
- Insufficient funds.
- Expired card details.
- Incorrect billing information.
- Connectivity issues.
- Timed out waiting for an authentication code
Please double-check your details and internet connection, ensure that your payment method is valid, and try again. Be prepared to provide an authentication code if asked for one (usually asked for by your credit card company). If the problem persists, contact customer support at AR@7seaswater.com.
Q: What should I do if my payment is declined?
A: Check with your bank or card provider to ensure there are no holds or issues with your account. You can also try using a different payment method. Ensure you are prepared to provide an authentication code if asked for one.
Payment Questions
Q: Can I set up automatic payments?
A: No, none of your personal information is stored on our website.
Q: Why am I seeing multiple charges for the same transaction?
A: If you see duplicate charges, it may be due to multiple payment attempts. If the issue remains, please contact our billing support team.
Technical Support
Q: I’m experiencing technical issues with the portal. What should I do?
A: Try clearing your browser cache, refreshing the page, or switching browsers. If the issue continues, contact our customer support team with details of the error and the device you’re using.
Q: Can I access the portal on mobile devices?
A: Yes, the portal is optimized for both desktop and mobile devices. If you encounter issues on a mobile device, please try using a different browser or switch to a desktop for an optimal experience.
Security & Privacy
Q: Is my payment information secure?
A: Absolutely. Our payment portal uses advanced encryption technologies and complies with industry standards to protect your data.
Still Need Help?
If your question isn’t listed here, please reach out to our customer service team at AR@7seaswater.com or submit a support request through the “Contact Us” section on our website.